At GlowCraftLamp, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
Personally Identifiable Information (PII): Your name, shipping address, billing address, email address, and phone number provided during checkout.
Transaction Data: Details about payments between you and us and details of products you have purchased from us. Note: We do not store your credit card information; all payments are securely processed by Stripe.
Technical Data: IP address, browser type, time zone setting, and operating system used to access our website.
2. How We Use Your Information
We process your data based on the following legal grounds:
Contractual Necessity: To process and deliver your orders.
Legitimate Interests: To improve our website and provide customer support.
Legal Compliance: To comply with tax and accounting obligations.
3. Data Disclosure and International Transfers
We do not sell your personal data. However, to provide our services, your data may be shared with the following parties:
Service Providers: Such as Stripe (payment processing) and our fulfillment partners in Italy.
Global Operations: As we operate globally (headquartered in Mexico, logistics in Europe), your data may be transferred outside of your country for processing. We ensure all such transfers comply with applicable data protection laws (including GDPR standard contractual clauses).
4. Data Retention
We retain your information only as long as necessary:
Order Information: We retain transaction records for 7 years to meet global tax and legal requirements.
Account Data: If you request account deletion, we may retain certain data for up to 180 days to address any pending disputes or refund windows.
5. Your Rights (GDPR and Global Standards)
Depending on your location, you have the following rights:
Access and Data Portability: Request a copy of your data.
Correction and Deletion: Request correction or deletion of your personal information.
Opt-Out: You can unsubscribe from marketing emails at any time via the “unsubscribe” link.
6. Information Security
We implement SSL/TLS encryption for all data transmissions. While no online platform is 100% secure, we use industry-leading organizational measures to prevent unauthorized access or disclosure.
7. Contact Us
If you have any privacy-related questions or wish to exercise your rights, please contact our Data Protection Officer: Email: epigenetic@glowcraftlamp.com