At GlowCraftLamp, we prioritize the security of your shopping experience and financial data. We employ industry-leading protocols to ensure that every transaction on our website is secure, encrypted, and reliable.
1. Secure Payment Gateway: Powered by Stripe
We partner with Stripe, a global leader in payment infrastructure, to process all transactions. Stripe is a PCI-certified service provider, trusted by millions of businesses worldwide for its rigorous security standards and reliable payment solutions.
2. Advanced Data Encryption
All sensitive information processed during checkout is protected using industry-standard TLS/SSL (Transport Layer Security/Secure Sockets Layer) encryption technology. This ensures that your credit card details and personal information are encrypted during transmission, preventing unauthorized access or data theft.
3. PCI DSS Level 1 Compliance
Our payment processing environment is compliant with the Payment Card Industry Data Security Standard (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 service provider – the highest level of security certification in the payment industry.
4. Zero Storage Policy
To maximize your privacy, GlowCraftLamp does not store, process, or access your full credit card information on our servers. All sensitive payment data is handled directly by Stripe’s secure infrastructure. We only receive transaction confirmation information to complete your order, ensuring your sensitive data is isolated from potential risks.
5. Fraud Prevention and 3D Secure
We utilize Stripe’s machine learning tools to monitor transactions in real-time for suspicious activity. Additionally, we support 3D Secure 2.0 (3DS) and Strong Customer Authentication (SCA) protocols, providing an extra layer of verification to protect you from unauthorized credit card use.
6. Payment and Refund Management
We are committed to providing a transparent and fair shopping experience. If you encounter any transaction issues or wish to request a refund, please contact our support team first at epigenetic@glowcraftlamp.com. We strive to resolve all inquiries within 24 hours, ensuring your satisfaction without complicated dispute processes.
7. Policy Updates
We may update our payment security measures to reflect new technologies or regulatory requirements. Any significant changes will be posted here to keep our customers informed.
8. Contact Us
If you have any questions regarding payment security or transaction data, please contact our security team: Email: epigenetic@glowcraftlamp.com