Welcome to GlowCraftLamp’s Frequently Asked Questions page!
1.Product Information
Q: What are the main features of the GlowCraftLamp dimmable reading lamp?
A: Our lamps feature stepless dimming technology, allowing you to precisely adjust the brightness to your preference. They are designed for visual comfort, providing flicker-free lighting to help reduce eye strain during prolonged reading or work.
Q: Are there different styles available?
A: Yes! We offer a range of modern designs and finishes to complement your home decor. You can find all available colors and styles on our shop page.
2.Ordering and Cancellation
Q: How do I place an order?
A: Simply browse our shop page, select your preferred lamp, and click “Add to Cart.” Follow the secure checkout prompts to enter your shipping information and complete your purchase.
Q: Can I modify or cancel my order?
A: We strive to process orders as quickly as possible. If you need to change or cancel your order, please contact us at epigenetic@glowcraftlamp.com as soon as possible before your order ships. Once an order has been shipped, it cannot be canceled, but you can request a return after receiving the item.
3.Payment and Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express). All transactions are processed through an encrypted, PCI-compliant payment gateway to ensure the security of your data.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption technology to protect your financial information. We never store your full credit card information on our servers.
4.Shipping and Delivery
Q: Where do you ship to?
A: We currently offer tracked shipping to Europe and the Americas.
Q: How long will it take for my lamp to arrive?
A: Orders are typically processed within 2 business days. Estimated delivery time is 4-7 business days for most regions. You will receive an automated email with a tracking number once your order has shipped.
5.Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your lamp, you can request a return within 30 days of receiving it. The item must be in its original packaging and condition.
Q: Who pays for return shipping?
A: If the return is due to a quality defect or receiving the wrong item, GlowCraftLamp will cover the shipping costs. For returns due to “non-quality issues,” the customer is responsible for the return shipping costs.
6.Customer Support
Q: How can I contact you?
A: For any questions or assistance, please send an email to epigenetic@glowcraftlamp.com. We strive to respond to all inquiries within 24 hours.