At GlowCraftLamp, we are committed to delivering our high-quality lighting products to you in the safest and most efficient way possible. We partner with trusted logistics partners to provide you with a smooth international shipping experience.
1. Our Shipping Partners
To ensure reliable delivery service, we collaborate with world-class courier companies including DHL, UPS, and FedEx, as well as specialized international premium carriers. We will select the appropriate carrier based on your destination and the most efficient route.
2. Order Processing and Shipping
Shipping Center: All orders are shipped from our dedicated logistics center located in Italy (Prologis Park Milano, Via Emilia, 20067 Tribiano (MI), Italy).
Processing Time: We typically process and prepare orders for shipment within 2 business days. During peak seasons or promotional periods, processing times may be longer.
3. Estimated Delivery Time
After your order is shipped, the estimated delivery time is 4-7 business days.
Please note: The above is an estimated time. Actual delivery times may be affected by external factors such as customs inspections, inclement weather, or local holidays.
4. Shipping Costs
Shipping costs are calculated based on the destination and the total weight of the package. You can view the exact shipping cost on the checkout page before completing your purchase.
5. International Customs and Taxes
Import Duties: For international orders, your package may be subject to import duties, taxes, or customs clearance fees. These fees are determined by your local customs department and are the responsibility of the recipient.
Undeliverable Packages: Please ensure that the shipping address you provide at checkout is correct. If a package is returned due to an incorrect address or refusal to pay local customs duties, our team will contact you to arrange reshipment (additional shipping charges may apply).
6. Order Tracking
Once your package leaves our warehouse, we will send you a confirmation email containing a tracking number. You can track the status of your package through the carrier’s official website or our internal tracking portal.
7. Contact Us
If you have any questions about your shipment or need assistance with tracking, please contact our support team: Email: epigenetic@glowcraftlamp.com